Self-Service Kiosks for Smoother Customer Flow
Self-Checkout Speeds Up Ordering and Improves the Customer Experience
A self-checkout kiosk allows customers to place and pay for their orders independently. It can help manage busy periods, reduce checkout queues and free up employees for other tasks.
Self-checkout can also support upselling. During the ordering process, customers can be offered drinks, side dishes, larger portion sizes or other products that complement their order. This ensures that relevant additional products are presented consistently with every order without employees having to remember to suggest them separately.
Mando self-checkout kiosks operate as part of the same POS system as your other sales points. Orders and sales remain within one system, making sales management and reporting easier.
Who Are Mando Self-Checkout Solutions Designed For?
- Lunch restaurants
- Quick service restaurants
- Retail stores and shops
- Events and festivals
- Service counters
- Staff canteens
Each Mando self-checkout solution is configured to match the customer’s sales environment, available space and specific operational needs.
Mando Self-Checkout Solutions
Frequently Asked Questions About Self-Checkout Kiosks
How Does a Self-Checkout Kiosk Work?
Customers place their orders using the touchscreen and pay directly at the self-checkout kiosk. The order is transferred to the Mando POS system and, when required, directly to the kitchen. This allows the self-checkout kiosk to operate as part of the same system as the other sales points.
Is Mando Self-Checkout Suitable for Restaurants?
Yes. Mando self-checkout is particularly suitable for restaurants, lunch restaurants and quick-service restaurants where customers can place and pay for their orders independently. The solution can be implemented using the device that best suits the available space and operational needs.
Can a Self-Checkout Kiosk Support Upselling?
Yes. During the ordering process, the self-checkout kiosk can suggest drinks, side dishes, larger portion sizes or other products that complement the customer’s order. This ensures that relevant additional products are presented consistently with every order.
What Is the Difference Between Totem, BigPos and ACT Self-Checkout Solutions?
All three devices can be configured as part of the Mando self-checkout solution. Totem and BigPos are larger self-service kiosk models, while ACT is a more compact POS device that can be configured for self-service use, for example on a lunch restaurant counter. The most suitable device is selected based on the available space and intended use.
Can Self-Checkout Kiosks Be Used Alongside Staffed Checkouts?
Yes. Self-checkout kiosks and staff-operated checkout points can work side by side as part of the same Mando POS system. Customers can choose whether to order independently or receive service from an employee.
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